Overview:

This ONLINE course gives you the theoretical background of Change Management, but more importantly, gives you the opportunity to put this theory into practice.

As a substitute for the ITIL Practitioner course in Change Management, this program gives you a case study assessment exercise, as well as forums and free resources.

The program provides the background information relating to IT Service Management and the ITIL® Framework, before focusing on the specifics of the Change Management process.
 

Target Audience:

The program is targeted at all staff that have an interest in learning about the Change Management process. Such participants have a requirement to be aware of the central role of Change Management, as well as the role of the Change Manager and the Change Advisory Board. Other critical components such as the Forward Schedule of Change are discussed.

Subjects covered:

• Introduction to the Best Practice of Service Management

• Introduction to the ITIL Framework

• Goals and Objective

• Concepts

• Roles and Responsibilities

• Process, Activities and Relationships

• Costs, Challenges and Benefits

• Critical Success Factors and Key Performance Indicators

• Forums for discussion

• Selected free resources, templates

• Assessment for your completion to earn a Certificate of Competency

Duration:

12 to 14 hours

Pass the final assessment to earn the Certificate of Competency in Change Management.

The course is made available to you via our electronic learning system, on the internet. Once we have processed your registration you will receive details on how to gain access.